Appointments

If you have a problem which cannot be dealt with by the chemist, please use one of the following options:

Ways to book

1. Submit a request via our online form
2. A link to our online form is also available via the NHS app under the ‘Services’ option. Download the NHS App
3. For help submitting an online form request, please telephone 01372 724434

When booking, please provide a detailed reason for your request. These appointments are conducted over the phone.

The clinician will call you at some point during the morning surgery hours.

We will make every effort to ensure you are seen the same day. If the doctor determines that an in-person visit is necessary, or if you prefer a face-to-face appointment, we will invite you to come in.

How to book

1. Download the NHS App for the fastest response
2. Telephone: 01372 724434 - If you are unable to book an appointment via the NHS App please call the surgery.

Extended Access

We also have extended access available. See our Out of Hours information.

Tips for Completing Your Accurx Triage Form

Filling out your Accurx online form carefully helps our Triage Team understand your request and get you the right help faster. Here are some quick tips to make sure your form is clear and complete:

Watch a Short Demo

There is a short You Tube video demonstrating how to submit a medical request.

Before You Click Submit

• Be Clear and Specific - Tell us what’s wrong, when it started, and how it’s changed. Include anything that makes it better or worse.
• Stick to One Issue per Form - If you have another issue, submit a separate form (unless it’s clearly linked)
• Double-Check Your Contact Details

Need Help Filling in the Form?

You Can Use Your Voice 

If reading or writing is difficult, your phone can help using voice typing:

1. Open the Accurx form on your phone.
2. Tap the microphone icon on your keyboard when you reach a text box
3. Speak your answers out loud — your phone will type what you say. Example: “I have back pain for three days. It is getting worse.”

You can also use Siri or Google Assistant to translate into English:

• Example: “Translate to English: I have pain in my knee for one week.”
• The translation can then be copied or spoken into the form.

If You Can’t Speak or Read English Well

• Ask someone you trust (friend, family member, or carer) to help you fill it in.
• Use a translation tool (like Google Translate) to read or write your answers.
• Call the surgery if you need help — our Care Navigators can assist you in completing the online form.
• Tell us if you need an interpreter — the NHS can provide free language support.

We’re Here to Help

Don’t worry if you find the form difficult. Please call the surgery and our team will help you complete it or arrange an interpreter. We’re happy to support you.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01372 724434

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only arrange a visit for you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Information and advice for travelling abroad.

Visit our Travel Information page

Ways to book

1. For the fastest way to request an appointment - Download the NHS App

2. Telephone: 01372 724434